Frequently Asked Questions
Q: What is your return policy?
A: We will take items back within 30 days of arrival upon approval of a WunderCarParts rep. Original and returned shipping is a non-refundable service. Some items have restocking fees from 15% to 30% restocking fee which would include eBay fees and selling fees.
Q: Do you combine shipping?
A: We can combine shipping if you ask. However, sometimes items ship from another location so we can’t offer any discounts in those cases. If you want more clarification on those cases, just contact us. We would love to answer you.
Q: When can I expect my order to arrive?
A: All orders should ship out within 2 days of payment. Do not include weekends as days. If for some reason, it hasn’t please call us and we will be more than happy to look into it.
Q: How much is the Shipping and Handling Charge?
A: Shipping is free on all orders, every day.
Q: Do you ship internationally?
A: We do ship internationally via UPS. Sometimes we can offer USPS. Just email us for a shipping quote.
Q: Are you an Authorized Dealer?
A: Yes we are. All products we sell are bought either directly through the manufacturer or through a fellow warehouse. We honor all warranties and guarantee our products to be new and the read products.
Q: Are your products new?
A: All of our products are brand new in the box!
Q: Where do you ship from?
A: We are centrally located in Michigan but we have warehouses all over the United States. For that reason, products can ship from any one of those warehouses at any time.
Q: Do you offer faster shipping?
A: In most cases we do, just contact us for a quote!
Q: How does your warranty work?
A: We don’t offer warranties, the manufacturers of our products do. Each warranty is specific to that manufacturer and will be handled accordingly. We normally recommend in the case of a warranty issue, contact us first and we will advise you to purchase a new one so that you can get your car back on the road. Then we can work out the details.
Q: I'm interested in ordering online, is your website secure?
A: Yes! We use 128-bit SSL encryption for the catalog and shopping cart, so your name and address as well as the credit card number you send us is protected. (Most browsers show a small padlock in the corner of the screen to confirm you are viewing a secure site. If you double-click on that padlock, you'll see the details of our SSL certificate.)
Q: Do you offer discounts for large orders?
A: We might. If you think you should deserve one, give us a try and we will see what we can do for ya!